Review

I refuse to recommend this place to ANYONE! I called yesterday to verify if the camo jumper was available for Sunday and Juds response was that he was out and would return my call which is understandable. Because I was calling from work I asked him to take down my cell number and with a snobby attitude he said “well I’m driving but I guess I’ll pull over.” He proceeded to ask about the wpcf-location of the party and when I told him that it was off of Spence road and advised they had delivered the obstacle coarse jumper at that same wpcf-location before, he said, “oh is it where they have a hall for parties? We don’t deliver there because the guy there doesn’t let us.” So I said fine, we’ll have the party in my backyard….All for the sake of getting my son the jumper he wanted. He promised to call back and even though he claims that he called back, I have no missed calls from him and my voice mailbox is not full as he claimed. Because my 6 year old REALLY wanted the Camo jumper to go with his army themed party I called today at 9am. Jud answered again and I asked about the jumper. He took a moment before saying “yeah, we could make it happen.” He took down all of my information and reserved the jumper! Great! So we let everyone know that the wpcf-location has changed to our backyard and we started prepping the house for the party. Well at about 2:30 pm I received Juds call saying the jumper was previously reserved for San Jose wpcf-location!!!! I’m sorry but WHAT? Well I let Jud get an earful because as I tried to explain to him why my frustration, he proceeded to talk over me and in a really rude way said “well we were in Stanford and didn’t return until 11pm and I don’t think you would have wanted for me to call you then right!” I did advise Jud that he is absolutely ride and that I will NEVER do business with them again. Nor will we continue to rent them for our annual spring events at work.To Jud: I highly recommend that you take some courses on customer service because if every customer has to deal with your attitude, you will loose business which in turn is money.